1. Cleaning standards start out well then deteriorate
We’ve seen it so many times before, that a definite standard is promised but after a couple of months, sometimes weeks, the cleaning contractor has eyes on new business contract and doesn’t pay attention on maintaining the cleaning standards promised.
Our Account Managers visit clients every month with a satisfaction sheet to obtain client feedback, which is presented to the Operations Manager to make certain clients are happy with the service they are receiving.
Splashernet Office Cleaning Services is also different as we employ Quality Control Supervisors, which work with Account Managers carrying out spot checks on each site to inspect the premises and check-in with the cleaners.
2. Cleaners aren’t supported
How can a cleaner do their job if they run out of products and the management team hasn’t ordered any more? That’s just one of the explanation we hear from companies as to why they get disappointed with their contract cleaning company and move to Splashernet Office Cleaning Services. We make sure our cleaners have everything on hand that they need to carry out their jobs in such a precise manner and to the highest standard.
Our cleaners are allocated sites close to where they live, minimizing their expenditure and time getting to work, also allowing them the freedom of using public transport which is better for the environment.
Our Account Managers are as much there to support the cleaners as they are to support their clients. Our cleaning operatives can contact their Account Manager at anytime, they also have the option of speaking with Emma, our Customer Services Manager, so someone is always on hand to answer their queries.
3. Cleaners don’t receive enough training
For a cleaner to be able to carry out their job to a high standard, they must have more than just a fundamental understanding of cleaning a Bristol office.
Our cleaners are all trained to the Splashernet Office Cleaning Services standard when they start work with us and then they receive an update training every 3 months thereafter. The training includes everything from time management at work, the specifications for each client, health and safety, product training and it’s all carried out on site.
We find that our cleaners stay motivated in their work knowing that they are assisted by the team and get merit for their hard work.